{"id":3116,"date":"2019-10-17T22:09:33","date_gmt":"2019-10-17T22:09:33","guid":{"rendered":"http:\/\/www.www.idahoinsuranceagency.com\/?p=3116"},"modified":"2023-07-20T18:14:38","modified_gmt":"2023-07-20T18:14:38","slug":"your-health-idaho-struggling-with-1-hour-wait-times","status":"publish","type":"post","link":"https:\/\/www.idahoinsuranceagency.com\/your-health-idaho-struggling-with-1-hour-wait-times\/","title":{"rendered":"Your Health Idaho Struggling with 1+ Hour Wait Times"},"content":{"rendered":"<p><a href=\"http:\/\/www.ktvb.com\/story\/news\/health\/2014\/11\/26\/callers-hour-long-waits-your-health-idaho\/70129860\/\" target=\"_blank\" rel=\"noopener noreferrer\">KTVB is reporting<\/a>\u00a0that its viewers are reporting wait times of 1+ hours to get through to a Your Health Idaho representative.<\/p>\n<p>&#8220;We called Your Health Idaho to see what the wait was like. After waiting for about two minutes, it prompted us to leave a phone number due to the high volume of calls. They called back about 40 minutes later,&#8221; KTVB reporter Stephanie Zepelin said.<\/p>\n<p>YHI&#8217;s Executive Director, Pat Kelly, says he is aware of the long wait times. \u00a0He recently added staff to YHI&#8217;s call center.<\/p>\n<p>&#8220;This is something we expected to happen and we were able to put those people on the calls immediately, and we saw a decrease in hold times today,&#8221; said Kelly. &#8220;We are watching this and we&#8217;re adjusting our call center staffing accordingly.&#8221;<\/p>\n<p>Kelly said it could get worse closer to the deadline.<\/p>\n<p>&#8220;December 15 is a really important date for renewal,&#8221; he said. &#8220;That&#8217;s the date that they need to select a plan for coverage effective on January 1. So we&#8217;re adjusting our schedules as needed around the key dates.&#8221;<\/p>\n<p>If you call their 800 number and leave a callback number, Kelly said you will get a call back that day.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>KTVB is reporting\u00a0that its viewers are reporting wait times of 1+ hours to get through to a Your Health Idaho representative. &#8220;We called Your Health Idaho to see what the wait was like. After waiting for about two minutes, it prompted us to leave a phone number due to the high volume of calls. They [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[18],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Your Health Idaho Struggling with 1+ Hour Wait Times - Idaho Insurance Agency<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.idahoinsuranceagency.com\/your-health-idaho-struggling-with-1-hour-wait-times\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Your Health Idaho Struggling with 1+ Hour Wait Times - Idaho Insurance Agency\" \/>\n<meta property=\"og:description\" content=\"KTVB is reporting\u00a0that its viewers are reporting wait times of 1+ hours to get through to a Your Health Idaho representative. &#8220;We called Your Health Idaho to see what the wait was like. 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